Terms

What we provide

Pointfares is a service of Point Fares LLC, a Florida limited liability company (“we” or “us”). Pointfares researches award-flight options and provides a personal Flight Plan with routes, points requirements, cash costs, and transfer and booking guidance. We confirm your trip brief and the scope of work before research starts.

Inquiries and fees

To start the search on a trip request, we ask for a $25 start fee, paid through Stripe. We never see your card number, and research starts once the fee is paid. We email your search result within 24 hours after confirmed payment.

If we can’t find seats that fit what you asked for (your airports, your dates within the flexibility you chose, your cabin, your stops and overnight preference, and your points), we refund the $25 in full. If we find something close but not an exact fit, and you decline it or don’t reply by the deadline in our results email, we also refund it. If you go ahead with a Flight Plan, the $25 comes off the guidance fee. If we find seats that fit but advise against using points for them, the $25 covers the completed search. If we find seats that fit and you don’t go ahead within 72 hours of our results email, the $25 covers the search, and it still counts toward a Flight Plan if you come back within 30 days. If our recommended flights are gone within 48 hours of your Flight Plan, we refund everything you paid. Refunds go back to your original payment method and usually take 5 to 10 business days.

Published guidance fees are $295 for business or first class (including suites), plus $100 for each additional traveler, and $195 for economy or premium economy, plus $50 for each additional traveler. The $295 business-class fee includes research and booking guidance for one traveler’s standard round trip, including outbound and return flights booked as separate one-way tickets; each additional traveler on the same itinerary adds $100. Additional destinations and post-booking changes are scoped separately. Airline taxes, fees, and other travel costs are separate. We confirm your itinerary scope and applicable fees and payment terms in writing before you proceed. Any other cancellation or refund terms are confirmed in writing before you pay a guidance fee.

Your accounts and booking

You make transfers and bookings directly in your own accounts. We do not hold or ticket seats, access your passwords, or operate airline services. Never send us passwords, verification codes, full card numbers, or passport images.

Availability and value

Award space, points prices, cash fares, aircraft, schedules, and program terms can change. We do not guarantee availability, a particular cabin, cents-per-point value, or savings. Sample itineraries demonstrate the service and are not live offers. Points have value; comparisons of cash paid are not necessarily net savings.

Before you transfer or pay

Check availability for all travelers, the correct cabin and dates, names, cash charges, and the exact ticket conditions. Transfers are generally final and do not reserve seats. Airlines and loyalty programs control ticketing, changes, refunds, cancellations, and account eligibility under their terms. You are responsible for passports, visas, transit requirements, and travel documentation.

Support

We agree the booking-guidance arrangements with you before research. This website does not offer instant, 24/7, or emergency travel support. Contact the airline directly for urgent operational or ticketing issues.